What we deliver

01

QMS Gap Analysis & Implementation

Starting with a clause-by-clause gap analysis against your chosen standard, the engagement produces a documented findings report with graded conformance status and a prioritised remediation roadmap. Implementation support is available at whatever depth required — from advisory guidance through to full document development and pre-certification readiness review.

Deliverables

• Written gap analysis report — clause-by-clause conformance status
• Prioritised remediation plan with effort estimates
• QMS documentation developed to standard requirements
• Process interaction map and quality objectives register
• Pre-certification readiness review and internal audit
• Management review facilitation and minutes

02

Internal & Supplier Auditing

Audits are conducted in accordance with ISO 19011 and can be structured as clause-by-clause, process-based, or supplier qualification assessments. All findings are formally graded (Major NC, Minor NC, Observation, OFI) with objective evidence recorded. A formal audit report is issued after every engagement.

Deliverables

• Annual audit programme and individual audit plans
• Clause-by-clause or process-based audit execution
• Formal audit report with graded findings and objective evidence
• Audit findings log and corrective action tracking matrix
• Supplier qualification audit reports
• Opening and closing meeting facilitation

03

NCR & CAPA Management

Nonconformances are investigated using structured root cause analysis — 8D, 5 Whys, and Ishikawa as appropriate to the complexity and consequence of the issue. Corrective action plans are developed with clear ownership, timescales, and effectiveness verification criteria. Systemic issues are escalated to management review.

Deliverables

• Nonconformance investigation and formal NCR documentation
• Root cause analysis using 8D, 5 Whys, or Ishikawa
• Corrective action plans with verifiable acceptance criteria
• CAPA tracker and status register
• Effectiveness review and formal closure
• NCR trend analysis and management review input

04

Quality Documentation

Documented information is developed to clause 7.5 requirements — appropriate scope, controlled, version-managed, and written to reflect actual processes. All documents are authored in Microsoft Word and Excel for immediate use and straightforward revision by your team.

Deliverables

• Quality manual aligned to ISO 9001:2015 clause structure
• Mandatory and recommended procedures
• Work instructions and process documentation
• Operational forms: NCR, CAR, audit finding, change request
• Document and record control register
• Documented information control procedure (Cl.7.5)

05

Defence Supply Chain Quality

Delivered by a practitioner with 12 years' British Army service as an Ammunition Technician and CT EOD Operator. SC clearance held to October 2031. Work can be conducted in sensitive environments and on classified programmes.

Deliverables

• AS9100 Rev D gap analysis (clause-by-clause vs. ISO 9001 baseline)
• Quality plan authored to AQAP 2110/2310 format
• First Article Inspection (FAI) and FAIR documentation
• Supplier quality audit against AS9100 Rev D requirements
• Key characteristics identification and control log
• Configuration management and product/process change notification (PCN) documentation

06

Programme-Level Quality Management

Drawing on direct experience building and remediating programme-level QMS in a multi-million pound government IT delivery programme, this service covers the full quality function for complex engagements. PRINCE2 Practitioner certified.

Deliverables

• Programme quality plan and internal audit schedule
• QMS gap analysis and remediation roadmap
• Quality KPIs and management information reporting pack
• Workstream-level internal audit programme
• Management review facilitation and board-ready quality reporting
• QA Lead coaching and embedded quality function support

07

Training & Coaching

Training is practical, sector-relevant, and tailored to your team's existing knowledge level. It is not generic classroom content. Internal auditor training covers the full audit cycle with worked examples relevant to your industry. QA Lead coaching is delivered as a structured programme over an agreed period.

Deliverables

• Internal auditor training (ISO 19011-aligned, full audit cycle)
• ISO 9001:2015 awareness training for staff and management
• QA Lead 1:1 coaching programme
• Root cause analysis workshop (8D, 5 Whys, Ishikawa)
• NCR/CAPA investigation training with practical exercises
• Written training materials and reference guides

08

QMS Document Review

Your existing quality manual, procedures, forms, and documented information are reviewed against ISO 9001:2015 (or your applicable standard). A written report identifies gaps, areas of non-compliance, and documents requiring revision — with specific, actionable recommendations.

Deliverables

• Review of all submitted quality documents
• Written report with clause-referenced findings
• Prioritised list of required changes
• Specific revision recommendations for each document
• Optional follow-on support to implement recommended changes